DELIVERY ADDRESS

When placing your order you will be asked for your delivery address. Once you place your order we cannot accept a change of address for security reasons.

If you order a Pre-order item then your order will not be despatched until that item is available. If you have more than the Pre-order item in your order then we will not ship any of the items until the pre-order is available.

PRICING

Next Day Delivery £4.99

Standard Delivery £3.99

International Delivery £8.99

COURIERS

We use Royal Mail for all UK deliveries.

We do not take any responsibility for any parcels left in safe places, chosen neighbour or after delivery has taken place.

We do not take any responsibility for any stolen parcels if the parcel is left contactless. 

For most European Countries, we use FedEx/DHL. They will provide a text and email delivery update to advise you of approximate delivery times and delivery status.

If for any reason your parcel arrives damaged, you must refuse the parcel with the courier. If you accept the parcel you are accepting this at your own risk and we do not take responsibility for lost items.

NEXT DAY DELIVERY

There is the option to purchase Next Day Delivery in the UK only.

This option is available for orders placed before 2pm Monday to Friday. Orders placed over the weekend will be despatched on Monday.

Next Day Delivery is aimed for 24 hours, including Saturdays.

Acts of God provisions, also called “Force Majeure”, relate to events outside human control, like flash floods, earthquakes, snow or other natural disasters. In this instance if your delivery is delayed due to Force Majeure, it will be delivered as soon as it is viable.

STANDARD AND INTERNATIONAL DELIVERY

Your item will be dispatched within 24 hours after your order is placed.

Standard Delivery is aimed at 2 working days, including Saturdays in the UK and 5-7 days for the rest of the world including Europe and Republic of Ireland.

There are now additional duties and import charges and VAT to be paid by the customer for parcels being imported to Europe from the UK. Please check your countries rules and regulations for costing for import duties, tax and VAT from the UK.

If there are additional custom charges and duties applicable for shipments into your country then the customer is responsible for these.

Any import duties and taxes not paid by the customer and refused, your order may be either destroyed or sent back to us. In the case they are sent back to us, you will be liable to cover the cost of return fees, duties and taxes.

These estimates are correct for 95% of deliveries, we do not, however have control over the postal service. Therefore deliveries to International customers may see an increased delay to their deliveries due to the postal service in their country. Royal Mail will only assist us with a claim after 25 days have elapsed.

(UK) Please allow 10 working days before requesting tracking information.

(INTERNATIONAL/EUROPE/REPUBLIC OF IRELAND) Please allow 14 working days before requesting tracking information.